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total customer experience

См. также в других словарях:

  • Customer experience — (CX) is the sum of all experiences a customer has with a supplier of goods or services, over the duration of their relationship with that supplier. From awareness, discovery, attraction, interaction, purchase, use, cultivation and advocacy. It… …   Wikipedia

  • Customer Cost — refers not only to the price of a product, but also encompasses the purchase costs as well as use costs and post use costs. Purchase costs mainly consist of the cost of searching for a product, gathering information about it and obtaining it. The …   Wikipedia

  • Customer relationship management — (CRM) is a widely implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes principally sales activities, but… …   Wikipedia

  • Customer-Relationship-Management — Customer Relationship Management, kurz CRM (dt. Kundenbeziehungsmanagement) oder Kundenpflege, bezeichnet die konsequente Ausrichtung einer Unternehmung auf ihre Kunden und die systematische Gestaltung der Kundenbeziehungs Prozesse. Die dazu… …   Deutsch Wikipedia

  • Total Quality Management - TQM — The continuous process of reducing or eliminating errors in manufacturing, streamlining supply chain management, improving the customer experience and ensuring that employees are up to speed with their training. Total quality management aims to… …   Investment dictionary

  • Customer satisfaction — Customer satisfaction, a term frequently used in marketing, is a measure of how products and services supplied by a company meet or surpass customer expectation. Customer satisfaction is defined as the number of customers, or percentage of total… …   Wikipedia

  • Experience point — Level up redirects here. For the BBC television program, see Level Up. An experience point (often abbreviated to Exp or XP) is a unit of measurement used in many role playing games (RPGs) and role playing video games to quantify a player… …   Wikipedia

  • Customer base — The customer base is the group of customers and/or consumers that a business serves. In the most situations, a large part of this group is made up of repeat customers with a high ratio of purchase over time. These customers are the main source of …   Wikipedia

  • Chief customer officer — A chief customer officer (CCO) is the executive responsible in customer centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a… …   Wikipedia

  • Chief Customer Officer — Chief Customer Office (CCO) is the executive responsible in customer centric companies for the total relationship with an organization’s customers. This position is relatively new addition in the CxO hallway, and was developed to provide a single …   Wikipedia

  • Quality of experience — (QoE), some times also known as Quality of User Experience, is a subjective measure of a customer s experiences with a vendor. It looks at a vendor s or purveyor s offering from the standpoint of the customer or end user, and asks, What mix of… …   Wikipedia

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